Service Level Agreement (SLA) Overview

Our products are carefully selected and tested to ensure they meet our high standards of quality and durability. We only sell products that we would use ourselves.

We believe that everyone should have access to high-quality products at affordable prices. That's why we work hard to keep our prices low without sacrificing quality.

Commitment to maintaining a minimum of 99.9% uptime for hosted e-commerce websites.

Pledge to respond to critical issues within 2 hour and non-critical issues within 3 days during regular business hours.

We pride ourselves on providing excellent customer service. If you have any questions or concerns, our friendly and knowledgeable team is here to help.

We take your privacy and security seriously. That's why we use the latest technology to ensure your information is safe and secure during checkout.

Scheduled maintenance windows communicated in advance, with efforts to minimize impact on site availability.

Implementation of industry-standard security measures, regular vulnerability assessments, and timely patching to ensure a secure online environment.

Regular automated backups of website data, with a guarantee of data restoration within 24 hours in case of an unforeseen incident.

Assurance of scalability to accommodate increasing website traffic and product listings, ensuring optimal performance during peak periods.

24/7 customer support for critical issues, with a dedicated support team available during standard business hours for general inquiries and assistance.

Continuous monitoring of website performance metrics to proactively identify and address potential issues before they impact user experience.